Scope of activity and conditions
1.1. The terms and conditions apply to all persons and owners of the itashop.ee trading environment (hereinafter referred to as the itashop.ee online store) with regard to the legal relationship arising from the purchase of goods through the itashop.ee online store.
1.2. In addition to these terms and conditions, the legal relationship arising from the purchase of goods through the itashop.ee online store is governed by the laws of the Republic of Estonia.
1.3. In connection with the development of the itashop.ee online store and in order to more efficiently and safely use the online store, ERDMAN OÜ has the right to make changes and additions to these terms and conditions and the price list. Amendments to the Terms and Conditions and the Price List will be announced on the itashop.ee website. Amendments and additions to the Terms and the Price List come into force from the moment the corresponding amendment or addition is published on the itashop.ee website. Unless otherwise provided by law or these Terms, if you placed your order prior to the effective date of changes to the Terms, the legal relationship between you and ERDMAN OÜ will be governed by the terms applicable to you at the time of the order.
1.4. Seller details:
Välja tee 6-3, Tiskre, 76916, Harjumaa
2.1. The prices in the online store www.itashop.ee are valid for timely payment of the invoice in accordance with the provisions of clause 4.
2.2. All prices in the online store are indicated in Euros (EUR) and include 20% VAT.
3.1. The products presented in the online store are usually in stock. The availability of these Products is not guaranteed as they may be erroneous due to possible technical problems with the software.
3.2. If the Client places an order, but it turns out that the Product is not available to the Seller, the Online Store will not be able to fulfill this order. In this case, the Client will be refunded the full purchase price immediately after discovering the absence of the goods.
3.3. The photos of the Products displayed on the Online Store are for illustrative purposes only and may inadvertently differ from the actual appearance of the Product.
4.1. itashop.ee recommends a simple electronic order form that does not require a separate registration, is fast and convenient. Use the product catalog or search engine to find the product you are interested in. Place the product you are interested in in the cart by clicking the “Add to cart” button. In the upper right corner, you can see the number of items in the cart and the purchase amount. By clicking on the cart, you can view and check your item.
4.2. To place an order, the Client must go to the Shopping Cart page: in the menu bar, click the Buy button when choosing a shopping cart, after which the Client will be redirected to the order completion page.
4.3. After entering the necessary data and checking the correctness of the data, the Client confirms the order by clicking “Confirm and Pay”. After this action, the order was confirmed and sent to the seller.
4.4. The Buyer must pay for the Goods through the Bank Link and confirm the payment to the Seller by clicking the “Return to Seller” button.
4.5. After payment for the Product, the online store will send it to the Customer.
4.6. The customer undertakes to provide the correct information required to fulfill the order when placing the order.
4.7. The seller is not responsible for the impossibility of fulfilling the order due to incorrect data provided by the Client, or any of their consequences.
4.8. The Seller has the right to refuse the order if there are any doubts about the correctness of the information provided to the Seller and in case of illegal actions.
5.1. Users and holders of bank cards from countries such as Estonia, Latvia, Lithuania, Finland can make a payment using a bank link or credit cards (MasterCard, VISA, Maestro)
5.3. The Seller does not have access to the Client’s bank details and credit card details.
Delivery and handover
6.1. You can receive the goods free of charge (without shipping costs) Välja tee 6-3, Tiskre, 76916, Harjumaa, subject to prior agreement. To do this, you must contact the above information and provide a list of desired products.
6.2. Delivery services cover the entire territory of Estonia.
6.3. The goods, after dispatch, will be delivered by one of the courier services Itella, DPD or OMNIVA within 2-3 working days (Estonia).
6.3.1. Sending outside Estonia. For purchases from itaShop, the delivery time outside Estonia is 1 to 3 weeks.
6.4. Please include correct contact information when placing your order to avoid delays and misunderstandings in the delivery of your order. itashop.ee (ERDMAN OÜ) and the courier service are not responsible for delays in delivery and misunderstandings if the delay or misunderstanding is due to inaccuracy of the information you provided when placing an order.
6.4.1. Within Estonia, the product (s) will be delivered to specialized parcel machines Itella, DPD or OMNIVA, after full payment.
6.4.2. In case of ordering goods with non-standard dimensions or with a large weight, the possibility of sending the goods is carried out by courier or upon receipt on the spot.
6.4.3. In the event of a change in the prices for the delivery of the order, the Buyer will be separately informed by our customer service department.
6.5. In the event that the Customer has placed an order on weekends or holidays, the time for sending the order starts from the next first working day from 09:00 (local time) following the weekend or holiday.
6.6. Items are shipped in parts unless the product information indicates that the product has been assembled.
6.7. The delivery time indicated in the order confirmation is valid if 100% of the order amount has been paid on the day the order was made.
6.8. itashop.ee undertakes to inform the Customer about the change in delivery time as soon as possible after receiving the information, informing the customer via the e-mail indicated in the order.
6.9. After receiving and sorting the order at the itashop.ee warehouse, the goods will be delivered by courier service or courier and delivered to the address indicated in the order.
6.10. The customer is obliged to notify itashop.ee of any changes in the destination or at the agreed time immediately prior to delivery.
6.11. The accuracy and reliability of the information given in the order depends on the avoidance of delays and misunderstandings in the delivery of the goods. itashop.ee and the courier company are not responsible for delays in delivery and misunderstandings if the delay or misunderstanding is caused by inaccuracies in the information provided by the Client when placing the order.
6.12. Damaged goods must be sent back by the customer to the specified address (Välja tee 6-3, Tiskre, 76916, Harjumaa) no later than 14 working days.
Damage information, photo and description, must be sent to email@example.com
Refund and order replacement
7.1. The Client has the right to cancel the order within 14 days and replace or return the ordered Product (s). This 14-day period starts from the moment the Order is received by the Customer.
7.2. Refunds / replacements must be presented to Seller within 14 days of receipt of the item. A withdrawal request can be made as follows:
Return the item at itaShop (Välja tee 6-3, Tiskre, 76916, Harjumaa) by prior arrangement. By sending an unambiguous free-form e-mail to firstname.lastname@example.org.
7.3. The buyer must return the product within 14 days of the date of the application, or provide proof that he handed over the product to the logistic company during this period. The seller has the right to refuse to refund until he receives the goods purchased earlier by the customer.
7.4. The product to be replaced or returned must not be damaged or show signs of damage. The product must be in its original packaging and all original labels must be affixed to the product. If the condition of the goods to be returned or replaced shows signs of use, the seller has the right to refuse to replace the goods or refund.
7.5. The Customer must carefully open the packaging of the Product without damaging it. If the package cannot be opened without damaging it, no return is required in the original package.
7.6. The purchased order cannot be returned if the ordered product is made in accordance with the personal needs of the client or in accordance with the conditions specified by the client.
7.7. When returning the order, the Seller returns to the Buyer the entire amount received under the Agreement, including the cost of delivery of the order paid by the Client. In the event of a partial return of the order and the shipping cost added to the order, the Seller may refund the shipping cost in proportion to the number of returned items.
7.8. Refunds will be credited to the Client’s bank account no later than 7 business days from the date of receipt of the goods. In case of payment by credit card in accordance with the terms and conditions of the Client’s Bank.
Responsibility and unforeseen circumstances
8.1. itashop.ee (ERDMAN OÜ) is liable to you, and you are liable to itashop.ee (ERDMAN OÜ) to the other party for damage caused by violation of these conditions in cases and to the extent stipulated by the legislation of the Republic of Estonia.
8.2. itashop.ee (ERDMAN OÜ) is not responsible for any damage caused to you or for delay in delivery of the goods, if the loss or delay of the goods is caused by circumstances beyond the control of itashop.ee (ERDMAN OÜ) for the delivery of which itashop.ee (JÕHVI KULDKALAKE OÜ) did not and could not foresee (force majeure).
Data protection and processing principles
9.1. ERDMAN OÜ’s personal data processor is itashop.ee (reg. N: 16289285), located at: Välja tee 6-3, Tiskre, 76916, Harjumaa, telephone (+372) 58 58 50 46 and e-mail email@example.com … The processor has appointed a data protection officer whose contact details are: (+372) 58 58 50 46 and e-mail firstname.lastname@example.org
What personal data is processed
– name, phone number and email address,
– delivery address;
– Bank account number;
– the cost of goods and services and payment information (purchase history);
– information about customer support.
Purpose for which personal data is processed
9.2.1. Personal information is used to manage customer orders and deliver goods.
9.2.2. Purchase history data (date of purchase, position, quantity, customer information) is used to compile an overview of purchased goods and services and analyze customer preferences.
9.2.3. The bank account number is used to return payments to the customer.
9.2.4. Personal information, such as email, phone number, customer name, is processed to resolve issues related to product and service (customer support).
9.2.5. The IP address of the user of the online store or other network identifiers are processed by the online store in order to provide information society services and statistics on the use of the network.
9.3.1. Personal data is processed in order to fulfill the contract with the client.
9.3.2. The processing of personal data takes place in order to fulfill a legal obligation (for example, accounting and settlement of consumer disputes).
9.3.3. Data processing is carried out with the consent of the client for the following actions: marketing, notification of new products and campaigns of interest to the client.
Recipients to whom personal data is transferred
– the cost of goods and services and payment information (purchase history);
– information about customer support.
Recipients to whom personal data is transferred
9.4.1. Personal information is transferred to the online store’s customer support to manage purchases and purchase history, as well as to solve customer problems.
9.4.2. The name, phone number and email address will be forwarded to the transport provider of your choice. In the case of goods delivered by courier, the buyer’s address must be provided in addition to the online information.
9.4.3. If the online store is operated by a service provider, personal data will be transferred to the service provider for accounting purposes.
9.4.4. Personal information may be transferred to information technology service providers if it is necessary to provide the functionality of an online store or data hosting.
Security and data access
9.5.1. Personal data is stored on the servers of OÜ Virtuaal.com located in the territory of a member state of the European Union or countries that have joined the European Economic Area. Data may be transferred to countries that have been assessed by the European Commission as having an adequate level of data protection, and to US companies that are affiliated with the Privacy Shield structure.
9.5. 2. Access to personal information is available to employees of the online store, who can access personal information to resolve technical issues related to the use of the online store and to support customers. The online store implements appropriate physical, organizational and information security measures to protect personal information from accidental or illegal destruction, loss, alteration or unauthorized access and disclosure.
9.5.3. The transfer of personal data to trusted processors of the online store (for example, transport service provider and data hosting) is governed by agreements with the online store and trusted processors. Processors are required to provide appropriate guarantees for the processing of personal data.
9.5.4. ERDMAN OÜ is a personal data processor and transfers personal data necessary for making payments to a trusted processor PaySera.com.
Access and correction of personal data
9.6.1. You can familiarize yourself with personal data and make changes in the profile of the online store. If a purchase was made without a user account, personal information can be accessed through support.
Withdrawal of consent
9.7.1. If personal data is processed with the consent of the client, the client has the right to withdraw consent by notifying the support service by e-mail.
9.8.1. Closing the customer account of the online store will result in the deletion of personal information, unless it is necessary to retain such data for accounting purposes or for resolving disputes with consumers.
9.8.2. If a purchase is made without a customer account in the online store, the purchase history is retained for three years.
9.8.3. In the event of disputes regarding payments and consumer disputes, personal data is retained until the claim is satisfied or until the expiration of the limitation period.
9.8.4. Personal data required for accounting purposes is stored for seven years.
9.9.1. You must contact support via email to delete your personal information. A request for deletion must be answered within no more than one month and a period for deletion must be indicated.
9.10.1. Requests for the transfer of personal data by e-mail must be answered within a maximum of one month.
9.10.2. The support service identifies and informs you of the personal data to be transferred.
9.11.1. The email address and phone number will be used to send marketing communications subject to the customer’s consent. If a customer does not want to receive marketing notifications, please select the appropriate link at the bottom of the email or contact customer service.
9.11.2. If personal data is processed for marketing purposes (profiling), the customer has the right at any time to object to the initial and further processing of his personal data, including profiling analysis related to direct marketing, by notifying the support service by e-mail.
9.12.1. Disputes related to the processing of personal data are resolved through the support service (email@example.com). The supervisory authority is the Estonian Data Protection Inspectorate (firstname.lastname@example.org).
10.1. Images of products listed in the store are for illustrative purposes only.
10.2. ERDMAN OÜ reserves the right to make changes to the price, as well as refuse to sell in exceptional cases.
10.3. Product information is regularly reviewed and updated. The data may have been updated since your last visit.